Wanting to know when the offices at Priory House, would be open to the public, over the Christmas period, my first port of call was the CBC web site. Having finally unearthed the page on opening times, it just showed the standard opening times nothing different for the Christmas period. I searched through Council News and News and Information releases, but nothing.
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On 13th December, I sent an email to CBC Customer Services:
"Can you tell me when your offices at Priory House will be open over the Christmas period please?"
I received the usual acknowledgement, which includes:
"....In the meantime, should you wish to contact us by telephone, our number is 0300 300 8000 and our lines are open between 08:30 - 17:30 Monday to Thursday and 08:30 - 16:30 on Fridays. Alternatively, you may wish to visit our website www.centralbedfordshire.gov.uk or visit our Customer Service Centres.....We hope you find this information useful."
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On the 14th December I received a reply:
"Thank you for your email.
We are just waiting for our opening/closing times to be confirmed.
Once we receive official notification of these times I will gladly email you the details.
Apologies for any inconvenience caused."
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Having checked the website agian and not having received a reply, on 20th December (today), I sent another email to CBC Customer Services:
"Surely you must know by now when your offices are going to be open to the public.
Can you tell me please ??"
The usual standard acknowledgement, which includes:
"....In the meantime, should you wish to contact us by telephone, our number is 0300 300 8000 and our lines are open between 08:30 - 17:30 Monday to Thursday and 08:30 - 16:30 on Fridays. Alternatively, you may wish to visit our website www.centralbedfordshire.gov.uk or visit our Customer Service Centres.....We hope you find this information useful."
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I am awaiting a response.
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