Central Beds have this press release, dated 9th November 2010, called "Spot a Pothole, Ring the Hotline".
My experience of driving around Biggleswade recently is not so much spot the pothole but avoid the pothole. I have reported a number of potholes and I have to say Central Beds do generally respond quite quickly. They have an online system, which is easy to follow and where you can check on the progress of your report. So report them, I'm beginning to feel I am the only one doing it.
The link is:
For emergency highway faults, you can ring the 24-hour Pothole Hotline, on 0300 300 8049.
Highways categorise potholes and set targets for their repair according to the details reported to them. This is from their training manual:
Carriageway pothole
We need to treat a pothole in the road that exceeds 2 inches in depth and is more than 4 inches wide as an emergency and call details of it through direct to the Engineer, in addition to creating a report. (the depth of the hole is more important). This is called a Category 1 defect and an order is raised and repairs carried out within 24 hours.
Summary of Highways Targets
Priority 0 Very Urgent - Health & Safety Target: Inspect in 2 hrs. Repair / make safe in 2 hrs.
Priority 1 Urgent Target: Inspect in 24hrs. Repair / make safe in 24hrs.
Priority 2 Routine Target: Inspect in 5 working days. Programme repair.
Priority 2A Routine Street Lights only Target: Inspect & repair in 10 working days.
Priority 3 Future Programme Target: Inspect in 5 working days. Programme repair.
Priority 4 Work Not Required Inspect in 5 working days. Repair not required at this
stage. Review on future inspections.
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