The Trading Standards team would like to remind residents to be on their guard if they receive an unexpected telephone call claiming to be part of a telephone survey campaign.
The calls may not always be what they first appear and could actually be part of an elaborate scam “phishing” for your personal details and possibly identifying you as a target for a future scam attempt.
If you ever receive such a call, our advice is to be careful not to disclose your personal information willingly. If the caller claims to already have specific information about you they would like to confirm, let them read it out so that you can say whether it is correct or not. In reality, they may only have your surname and telephone number.
Finally, if at any point you have any doubts as to whether the call is genuine or not, or if you are suspicious of the questions being asked - do not be afraid to end the call!
If you have any information or would like to report a possible scam, please call Citizen’s Advice Consumer Service on
08454 040506 or email the Trading Standards team at
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